Privacy policy
Effective Date: 25 September 2025
Das Medicine (“we,” “our,” “us”) is committed to protecting your privacy and providing transparency in how we handle your information. By using our website and services, you agree to the terms outlined in this document, which includes our Privacy Policy, Refund & Return Policy, Shipping Policy, and Terms & Conditions.
1. Privacy Policy
Information We Collect
Personal details: name, email, phone, delivery address.
Prescription files (uploaded for medicine orders).
Payment and billing details (processed via secure third-party gateways).
Website usage data (cookies, analytics).
How We Use Your Information
To process and deliver your medicine orders.
To verify prescriptions as per Indian laws (Drugs and Cosmetics Act, 1940).
To communicate order updates, offers, and support.
To improve our website and services.
Data Protection
Prescription files are stored securely with limited access.
Payment details are never stored on our servers.
Old prescription files are deleted after 30 days.
Sharing of Information
We do not sell or rent your personal data. Information is only shared with:
Own Delivery partners for logistics.
Government authorities, when legally required.
Your Rights
Request correction or deletion of your personal data.
Opt out of promotional communications.
Contact us at contactdasmedicine@gmail.com for privacy-related queries.
2. Refund & Return Policy
In compliance with Indian drug regulations, medicines once sold cannot be returned or refunded, except under certain conditions.
Eligible Returns
Wrong medicine or order received.
Damaged, defective, or expired products.
Prescription mismatch due to our error.
Conditions for Return
Product must be unused, unopened, and in original packaging.
Return request must be raised within 1 day of delivery.
Valid prescription may be required.
Refund Process
Refund initiated after verification of the return request.
Refunds processed within 5–12 hours.
3. Shipping & Delivery Policy
We currently deliver only within Berhampore, Murshidabad, WB, India (limited service areas).
Orders are delivered within 2–4 hours, depending on location.
Delivery may be delayed due to prescription verification or stock availability.
4. Terms & Conditions
All prescription medicine orders require a valid prescription.
Das Medicine reserves the right to cancel any order if the prescription is invalid or unclear.
By using our services, you agree to comply with Indian laws regarding the sale of medicines.
Any disputes will be subject to the jurisdiction of Berhampore, Murshidabad, WB, India.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please feel free to contact us at:
Email: contactdasmedicine@gmail.com
or Contact Form